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| 11. | The public may complain to the Ombudsman about government departments which fail to respond to requests |
| 如果政府部门未能按照守则的规定回应索取资料的要求，市民可向申诉专员公署投诉。 |
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| 12. | tear off a strip |
| 责骂|申诉 |
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| 13. | representative complaint |
| 代表申诉 |
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| 14. | Can't complain. |
| 还过得去。 |
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| 15. | recourse procedures |
| 申诉程序 |
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| 16. | administrative appeal |
| 行政申诉 |
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| 17. | conciliation of a complaint |
| 调解申诉 |
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| 18. | Party means a Complainant or a Respondent. |
| 一方 是指申诉方或者被申诉方 |
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| 19. | To state to a superior by means of an official letter |
| 公函申诉 |
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| 20. | Never complain. |
| 还可以。 |
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